High-Speed
Internet
|
Troubleshooting
This section of the guide is intended to provide you
with helpful information on how to resolve problems
that you may encounter.
If your specific
problem is not contained in this guide please E-Mail
service@winbeam.com
or call our technical support staff at
(814) 940-1960.
|
 |
What
Broadband Modem LED's Mean
| Front
Panel LED's |
| POWER |
Green LED
indicates power is supplied. |
| TRANSMIT PACKETS
(TX) |
Green LED
blinks as data is transmitted; a faster blink indicates
more rapid transfer of data. |
| RECEIVE PACKETS
(RX) |
Green LED
blinks as data is received; a faster blink indicates more
data is being received. |
| NETWORK PACKETS
(PKT) |
Orange LED
is on when power is supplied. |
| LOCK |
Green LED
signifies the cable modem is turned to an active channel. |
| Rear
Panel LED |
| LINK |
Yellow LED
indicates an Ethernet connection. The LED is on only when
the cable modem is properly connected to another Ethernet
interface. |
Troubleshooting
the Broadband Modem LEDs
| Indication
|
Possible
Problem
|
Suggested
Solution
|
| Power
LED off |
Power cord
may not be connected.
|
Check all
of the power connections.
|
| No power coming
from the outlet. |
Try another
power outlet. |
| Broadband
modem power supply has failed. |
Contact Technical
Support (814) 940-1960. |
| LOCK LED |
Off Coaxial
Cable may not be properly connected to broadband modem. |
Refer to Step
5 in the troubleshooting steps below. |
| LINK LED Off
|
Ethernet connection
to computer or hub may be faulty. |
Check the
connection at both ends. Make sure you are using the correct
Ethernet cable. |
| Note:
In rare instances, you may need to power cycle the cable
modem. To power cycle the cable modem, unplug the AC power
adapter from the wall socket and plug it back in. |
Troubleshooting
Steps
- Turn off the
broadband modem and your computer. Wait for one minute.
Turn on the broadband modem and then power on your personal
computer.
- Verify all
connections are in place and connected securely. Check the
coax cable connected to the transceiver power supply, coax
cable connected to the broadband modem and the Ethernet
cable connection between the broadband modem and the computer
or hub.
- Verify the power
supply to each piece of equipment is plugged in and receiving
power. Check the digital transceiver, broadband modem, computer
and hub.
- Check the LINK
light on the broadband modem, computer and hub (if applicable).
If there is not LINK light on an Ethernet port, make sure
you are using the correct type of Ethernet cable. Try swapping
the Ethernet cable for another cable on a connection that
is working. This should provide insight into what is failing
(cable or port). If a certain port is failing, try to power
off the unit and then power it on again after one minute.
- Check the LOCK
light on the front of the broadband modem. It should be
illuminated. If the LOCK light is out, trace the coax cable
connection from the back of the broadband modem to the digital
transceiver power supply. Make sure the power supply is
on. Once you have verified that the transceiver's power
supply is connected to the power outlet, re-check the LOCK
light. Allow up to one minute for the light to illuminate.
If the LOCK light is still not on, the modem is having difficulties
receiving signal. It may need to be serviced -- contact
our technical support staff at (814) 940-1960.
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