General FAQ's

 

Billing FAQ's
   
   


   

Frequently Asked Questions

Q: What is the Internet?

A: The Internet is a means for computers to communicate with each other and share information. Most systems will connect to the Internet through an Internet Service Provider (ISP).


Q: What is an Internet Service Provider (ISP)?

A: An Internet Service Provider (ISP) is a company that connects members of the general public to the Internet.


Q: What is a browser?

A: A browser is a program that is used to view sites on the Internet.


Q: What is the difference between connecting and browsing?

A: Connecting is making an actual physical link between the computer and the Internet Service Provider (ISP); browsing is using this connection to go to the various web sites.


Q: What is a home page? Can I change it?

A: A home page is the first page your browser will go to when you first open it. The home page can be changed within the properties of the browser itself.


Q: What is email? How does it work?

A: Email, short for electronic mail, is a method of sending and receiving messages. This is accomplished through a mail server.


Q: What is a mail server?

A: A mail server is a machine that distributes mail messages – similar to what the post office does with letters.


Q: How do I send something like a picture through email?

A: Most mail programs will have a feature that allows you to attach images such as pictures; it will usually look like a paper clip. In order to attach the image, you will need to know two things: 1) the name of the image you are sending, and 2) where the image is saved on your computer.

 

 

Frequently Asked Questions

Billing Department

Q. How can I make payment arrangements?

A. Contacting customer service by phone or by email.


Q. When is your billing cycle?

A. Our billing cycle runs from the first of the month till the end of the month.


Q. How do I cancel service?

A. Contact customer service before the end of the current month to avoid being billed for the following months service.


Q. How can I change my billing address?

A. Contacting customer service by phone or by email.


Q. Can I make online payments?

A. Currently that option is not yet available.


Q. Can I view my bill on your web site?

A. Currently that option is not yet available.


Q. What options do I have if I disagree with my bill?

A. Contacting customer service by phone describing why you disagree with your bill.